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  • Return Policy
    Surya/RSC stands behind every product we sell with a goal of 100% satisfaction for “you” the customer. From time to time, there may be an issue with a product. We have designed our return policy to ensure that any problem is efficiently resolved. Inspect your order carefully upon receipt with the driver present. Any damaged items should be refused at time of delivery and noted by carrier. RMA numbers are required for all returns to Surya/RSC. If the shipment is not signed for as damaged or is not refused, we will be unable to process a claim. Please note the steps in our return below: Damaged or Lost in Transit: While the driver is present, inspect your order carefully. Products damaged in transit must be refused or signed for as damaged at the time of delivery. RSC Inc. & the shipping company cannot be held liable for any damage if the BOL/shipping document has not been noted with the damage. Verify your BOL/shipping document for number of packages and note on BOL/shipping document any items which have not been received. Email RSC Inc. immediately after you have refused or signed a short shipment. Keep all receipts with driver signature for damaged or short shipments. Customer service will issue an RMA number at this time and contact the carrier. Non-Defective: 1.Please email RSC Inc. within ten (10) business days from receipt of merchandise if you are dissatisfied with your purchase. A 20% restocking fee will be charged for all non-defective product. Please note that clearance and custom products cannot be returned. Non-defective products must be returned in the original or equivalent packaging. Any non-defective product returned damaged or without proper packaging will be refused. For your protection, we recommend that all returns be sent back with a traceable tracking number. Any non-defective product must have an RMA number on the outside packaging to receive credit. Any product returned without an RMA number will be refused at the customer’s expense. Credit, minus 20% restocking fee & freight charges, will be issued when the returned product is received and deemed non-defective by RSC Inc. No Returns on Clearance Products Defective: Inspect your order carefully upon receipt, damage must be reported within ten (10) business days. Please email RSC INC. to request a claim form if you discover at the time of delivery, a defect in your product. Once the claim has been reviewed, RSC will provide an RMA to return the damaged product. Defective products must be returned in the original or equivalent packaging. Any defective product returned without proper packaging will be refused. Damaged product must be returned within 30 days of receiving the replacement. Credit will be issued when the returned product is received and inspected by RSC. If upon inspection, RSC determines the product to be non-defective, a 20% restocking fee and all freight charges will be deducted from the credit. Samples: 1.Samples may be returned within 60 days from receipt of merchandise with an RMA number issued from RSC. The customer is responsible for all freight charges associated with receiving and returning any sample. Samples must be returned in the original or equivalent packaging. Any sample returned damaged or without proper packaging will be refused. For your protection, we recommend that all returns be sent back with a traceable tracking number. Any sample order must have an RMA number CLEARLY MARKED on the outside packaging to receive credit. Any sample returned without an RMA number will be refused at the customer’s expense. Credit (not including freight charges) will be issued when the sample is received and processed by RSC. No Returns on Clearance Products IMPORTANT: All product (defective or not) must be returned in proper packaging. 8 mil gauge plastic for all rugs (4 mil gauge plastic is acceptable but rug must be double bagged) Box or 4 mil gauge plastic for pillows, throws and poufs Wall art/mirrors/lamps/vases, etc. require original box with all items to protect during return shipment
  • Claims
    If you discover an issue with your rug that is not an common issue inherent in our products listed below, please fill out RSC Claim Form and send to customerservice@rscinc.ca. Please note: Claims must include photos; at least one of the complaint, and one of the product label Claims will be processed withing 7-10 business days of receipt of form and photos Products must be returned withing 30 days upon approval Claims will be final once inspected at RSC Inc. Freight charges may apply Some variations in size, colour, weave are natural for handmade items and this does not reflect as imperfections of any kind. There are common issues inherent in our product that needs to be explained to consumers. The issues below are not considered defective and nor reasons for the product to be returned. Shedding - All wool rugs will shed. Hand knotted rugs will shed less than tufted. Sprouts - Loose fibers are common in hand made rugs. Clip with scissors. Creases in rugs - Should disappear in a week or two. Try reverse rolling. Fading - Rugs in direct sunlight will fade out over time. Rotate your rug. Wear - Rotate rugs every 3-6 months due to traffic. Odor - Rugs recently removed from bag may have odor. This will dissipate in a week Vacuuming - The most damaging effect on area rugs is vacuuming. Extra care must be taken when vacuuming your rug. High powered vacuums will pull threads out of the back of rugs and cause the face of your rug to fuzz. To solve this problem, turn the beater bar off on your vacuum or if it can not be turned off have it on the highest setting. The serging on the edges of rugs are very sensitive. Running the vacuum over the edges will cause the serging to deteriorate and fibers will come loose around the edges. To solve this problem, carefully place your vacuum on the edge of the rug. The fringes on the ends of rugs will be destroyed by all vacuums. To solve this issue, use the handheld attachment to clean fringes. If RSC deems that the rug can be professionally repaired, we will send you the repaired rug.
  • How to place an Order
    To place an order you can email orders@rscinc.ca Please include: Account Name (Company Name) PO Number Ship to Address Item Name Item Code Item Colour & Size Your order will be submitted and a confirmation will be sent out within 24-48 hours.
  • Payment Options
    Customers have the options to pay with Credit Card or EFT. We accept the following credit cards: Visa Mastercard American Express
  • Surya Samples
    With Surya offering 18” x 18” samples for most rug collections, RSC will no longer offer 2’ x 3’ rugs for sampling purposes. NEW SAMPLE CREDIT: When ordering single samples for the customer’s approval, RSC will credit back the full cost of the sample (minus freight) when a rug is ordered from the same sample. The customer can then keep the sample. RSC Inc. must be informed at the time of ordering the rug that a sample credit is owing. Credit will not be given for samples that are part of sample displays or sample programs. Customers can still return samples within 60 days for full credit (minus freight).
  • Handmade Rugs
    Variations in size (5%), colour and weave are natural for handmade items and are not considered imperfections. Please note some styles are available in select sizes ONLY.
  • Custom Sizing and Cut & Sew Rugs
    The customer will be required to sign and return the sales order confirmation to ensure that it has been reviewed for any errors. There are no returns or cancellations on Custom Sizes and Cut & Sew rugs. Minimum $1000 order. Lead time of custom size rugs varies between 1 to 8 months. 50% non-refundable deposit due at time of order. Remaining amount due prior to shipping. A custom rug is by nature a unique product, slight variations in colour and size are normal. No returns/refunds of Custom products.
  • How long will my order take?
    If the items in your order are in stock, it should take 2-3 weeks to arrive once processed.
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