All Surya rugs are handmade by skilled artisans or machine woven in a specialty manufacturing facility, and are checked to meet quality standards before shipment. We stand behind our products 100% but understand that there are some common concerns about rugs that may require further explanation.

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DESIGN, COLOR & SIZE

• Handmade rugs may have slight variation in design, color, and size (3%-5%) which are not considered defects.

• Machine woven rugs may have slight variation in size (up to 2%) which are not considered defects.

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SHEDDING

• Shedding is considered normal and will vary depending on the construction and content. Shedding will usually subside over time, although some rugs may have mild shedding for the lifetime of the rug. It typically takes 20-25 vacuums at a minimum (depending on foot traffic) to curtail shedding.

• Hand tufted rugs will have the highest shedding, while machine woven rugs have the lowest shedding.

• Wool and viscose have the highest shedding, while polypropylene, olefin, polyester, acrylic and nylon have the lowest shedding.

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SPROUTS

• Sprouting is a normal part of the break-in process where loose yarns are pulled up above the surface of the rug. This is considered normal and will vary depending on the rug construction and content.

• To remove sprouts, use scissors to carefully trim the sprouting yarn even with the pile.

• Do not pull sprouts out of the rug, as this causes additional sprouting and damage.

• Hand hooked rugs will have the highest sprouting, while machine woven rugs have the lowest

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CREASES

• Because rugs are rolled for shipping and storage, they may have creases or curling when first unrolled.

• Creases should disappear within a week or two when the rug is laid out flat.

• Reverse rolling the rug overnight will help to release creases.

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ODOR

• Dyes, yarns, backing and packing material all have natural odors that are sometimes magnified after being sealed for shipping and storage.

• Odors should dissipate within a week once the rug is removed from the packaging.

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FADING

• The colors in your rug will fade with time, even if the material is fade resistant.

• Direct sunlight will cause faster fading than indirect sunlight.

• Rotating your rug every 3-6 months will distribute the fading more evenly over the rug which reduces the appearance of fading.

• Jute and Wool will fade the fastest.

• Polypropylene and olefin are the most fade resistant materials because they are solution dyed.

• Polyester, acrylic and nylon also fade much more slowly than natural materials.